| CHAPTER 10Turn Your Liabilities Into
Assets
WHILE agreeing with the soundness of Clinic technique, there are those who have said
resignedly, "This doesn't apply to me. "For my skin is black." "I'm
over forty." "I'm physically handicapped."
Or you may be an ex-con, an ex-alcoholic, foreign born, or some other species of
"outcast." No one can conjure away your problem with a wave of the hand. We hope
some day all men will be judged on their merits. Meanwhile, bias exists and must be
reckoned with.
This is not the place for extended treatment of the subject. There's just one thing we
want to say here. Intensive application of Clinic Man Marketing principles will help you
turn your liabilities into assets. And help you land the job you want.
Even when enmeshed in their prejudices, most employers respond to a pocketbook appeal.
And Clinic sales technique is geared to just such an appeal.
Let us cite a case in point. Back in 1937 two ladies who admitted to being well over
forty set out to prove that anyone could get a job with the right approach. They toured
the country and were offered literally hundreds of jobs. <pg. 278>
Clara Belle Thompson and Margaret Lukes Wise didn't take any of the jobs they found.
They merely wanted to prove that jobs were there for the asking -- even in hard times. And
times were very bad indeed in 1937.
The two women published their findings in a book.* In the Saturday Evening Post
of May, 1938, they told how Margaret was offered a sales clerk job by answering an ad as
follows: [Footnote: *We Are Forty And We Did Get Jobs, Philadelphia; J. B. Lippincott Co.]
Before I answered your advertisement, I wondered how many persons might be interested
if I were selling for you. I have just made out a list of sixty-three to whom I should
like to send post cards just telling them about my connection -- that is if I make one . .
. I like everything about dresses -- looking at them, touching them, selling them,
advising people as to which would be most becoming.
Granted, this example is somewhat obvious. For the appeal is a direct offer of a
following. Nonetheless, the point is valid. They found job after job by playing directly
on their prospects' desires for more customers, more profits.
With that approach, no one asked about age.
Be Specific
Often, your biggest hurdle when bias-burdened is your own mental attitude. With the
very real shadow of prejudice clouding your job campaign, you may tend to ask for
"any kind of job." Doing so, you add to your troubles.
Consider this letter from a Clinic member who found his job.
My experience was elastic enough to enable me to apply for almost any kind of white
collar job, which I proceeded to do -- with the net result that I discovered I was not
quite tall enough for this particular position; or that I was too old, too young, too
light, too dark, over-educated, or inexperienced. . . . When I learned to strike straight
for one job, to make all my experience lead up inevitably to that one job, and not clutter
up my story with a lot of details which my prospect had no use for; when I learned to tell
him just how he could use my experience to advantage -- I found I was just the right size,
age, coloring, and that my education and experience <pg. 279> just answered his
unuttered prayer. Then, instead of being fortunate to get a job, I was able to select one
from five opportunities. . . . .
Especially when faced with bias you must get down to the
first principles of selling. Be specific about what you want -- and what you have.
Use the Rifle Approach
and Above All,
Offer a Service
If you are in a prejudice-handicapped group, your chances are thereby narrowed. That
means you've got to build as big a list for your shotgun letters as you possibly can.
At the same time give the rifle treatment to a select list of your best prospects.
Research each name on it very, very carefully. Squeeze out every fact you can find on the
firm and its products. The more you know, the more surely you can appeal to your
prospect's self-interest.
Breaking a Color
Barrier
Brown-skinned Albert Johnson lives in Harlem. A dedicated sort of person, he determined
to break into one of our biggest national corporations, a firm that had never before hired
Negro employees. He knew he'd never make it unless he could turn his color into a
profit-making factor.
After studying the firm's distribution outlets, Albert mapped out an approach aimed at
their business machine division. He found that barely 1 per cent of Harlem's business
firms used those machines.
Inquiry disclosed two reasons for this. Firstly, few salesmen ever came their way. And
secondly, Negro businessmen resented the corporation's color bar.
Following up on this information, Albert conducted an informal survey of Harlem
business opinion. "Do you need modern business machines?" he asked each of a
varied group. A large percentage answered "Yes."
"Would you buy more often if you were visited regularly by a salesman who
understood your problems?" was his second question. Again the "ayes" had
it. <pg. 280>
Now Albert made his move. He sent his carefully written report to the vice-president in
charge of sales. He concluded his report in this fashion: "You have a vast, untapped
market in the Negro business world. As a Negro myself, I can more readily tell the
story of your machines in terms of the colored businessman's own problems." (Italics
ours.)
Albert broke the barrier.
With equal thought and study, almost anyone can turn a liability into an asset. Just
avoid a defeatist attitude. Let your liability work for you. Show that it spells profit
for your prospective employer. That's how you override prejudice.
He Was Fifty-two Years
Old
The want ad read: "National Sales Manager for Continental Silverware. Must be
under forty."
Fifty-two-year-old Harold Lesser answered. He had been selling various household lines
from the time he was twenty-five years of age. And he had served as regional sales manager
for two medium-sized firms. The ad intrigued him, and he resolved to land that job come
what may.
He left his age out of his letter and an interview was quickly arranged. Of course he
knew the age problem would explode at the interview. So he searched for a way to dispose
of it himself.
As he told the Clinic, "I'm a salesman. Objections have never stopped me before.
There's no reason why I can't come up with an answer to this one."
Checking on Continental's retail outlets -- he was familiar with them from his own
experience -- Harold found his angle. On the appointed day Harold presented himself to
Gerald Corning, Continental's Chairman of the Board.
At sight of Harold's iron-gray hair, Mr. Corning's eyes widened. But he made no
immediate comment. Instead, he asked Harold to outline his experience.
Harold launched an impressive story of sales results, with each achievement supported
by dramatic proof. Without a break in the telling, he hooked the end of his story onto a
question.
"Mr. Corning, I would like to ask you one question. Do you know how silverware
should be displayed to sell at a faster clip?" <pg. 281>
"We've developed no special display technique for retailers," answered Mr.
Corning.
"It came to me that a housewife would like to see it laid out on an actual table
setting -- just as she would use it at home. I mentioned this to some friends of mine in
the trade. They tell me that wherever it has been tried sales have picked up."
"That does sound interesting, Mr. Lesser. We could help our dealers make up such a
display. It may be a profitable idea."
This was just the opening Harold wanted. "Such ideas spring from twenty-seven
years on the firing line, Mr. Corning. As you know, a salesman never stops learning. Each
year brings something new. And Continental can reap the benefit of twenty-seven such
experience-packed years."
Neatly does it. With thought and study and advance preparation Harold transformed a bad
liability into a shining asset. Two weeks later the Board of Directors offered Harold the
coveted position. The "you" attitude, the offer of a service, closed the sale.
The Physically
Handicapped
Regardless of type of liability, the approach is the same. Turn it into an asset by
applying basic selling principles.
World War II provided a huge testing ground for this theory. Handicapped people were
found to excel in some phase of almost every field of work -- precisely because of
their handicap.
The blind, for example, did a better job of sorting and counting various sized nails
and screws than the sighted. Those who could see found the job boring. For the blind it
offered an exciting challenge to their sense of touch.
Similarly, deafened workers can operate at higher efficiency than the normal hearing
person amid the nerve-wracking noise of modern industrial plants. Such liabilities become
assets in the professional and commercial world as well.
She Is Totally Deaf
An accident cost Mary Parker her hearing when she was fifteen year old. Despite this
she made a brilliant record at college, where she majored in English. Favored with a fiery
spirit, Mary sought a position in keeping <pg. 282> with her intelligence and
ability. She wanted most to get into the publishing world. And quickly she found how to
turn her handicap into an excellent selling point.
She aimed her shots at the editorial departments of the large book publishing firms. As
a reader she would have to pass on the merits of submitted manuscripts. Mary used her
college career as proof of ability. Then she drove home the point of her deafness.
"It will allow me to concentrate on my reading as no one else possibly
could," Mary wrote. This argument won her a splendid position.
Spastic
Ellen Stanley's story is one of the most inspiring we've known. A spastic from birth,
she graduated from Lowell University with highest honors in social work and vocational
guidance.
Choosing vocational guidance as her career, Ellen went on for her Master's degree. But
now she met opposition. The school authorities felt her convulsive facial and bodily
contortions would disturb those who sought her help.
"You're an extremely intelligent person," they told her. "You know you
have a physical handicap. No public or private organization will hire you for such work.
Why tilt at windmills? You can go in for something where your handicap won't matter."
Ellen held fast to her goal. "I've got the ability and the desire," she
insisted. "I know I can be useful in vocational guidance."
But the going was rough. She got her Master's degree -- but no job. Methodically she
canvassed every possibility. Her chance came suddenly.
The city decided to open a vocational guidance bureau for the physically handicapped.
With but two counselor positions available, a flood of applications poured in.
Ellen waded grimly through three interviews. Finally, she came up with one of the
appointments. Here is how she did it.
First she proved her ability by means of her brilliant school record. Then she topped
it off with this observation:
"Physically handicapped clients will be inspired when they see a person like me in
such a position. They in turn will inspire me <pg. 283> to greater effort. The
bureau will gain from this psychological interchange."
Ellen has long since proven this theory in practice.
We could go on like this endlessly. Suffice it so say that most liabilities will
succumb to this treatment. If you suffer from prejudice you
must faithfully adhere to tested selling techniques.
Learn all you can about the firms you intend to approach.
Be specific about the job you want and the assets you
have.
Offer your prospect a service.
Concentrate on turning your seeming liability into a
profitable asset. You will almost always find a way. <pg. 284> |